Delivery Information

11. Delivery Policy

Listed price of Items does not include delivery and the delivery cost will be displayed at checkout. Delivery time will take place between 3 to 10 working days. Delivery cost is not refundable. Goods are despatched in sealed packaging and should be received in the same manner. Please ensure that when receiving delivery of your purchase, it is sealed.

Subject to these Terms, The Courier Guy agrees to receive and arrange for the provision of the Service to the Consignee in accordance with the information on The Courier Guy’s Waybill or return of the Shipment to the Customer (or its nominee) when the Shipment was not delivered to the Consignee.
Any instruction from the Customer to The Courier Guy and/or a TPA to provide the Service shall be on a The Courier Guy Waybill, duly completed and tendered with the Shipment.
Unless otherwise agreed in writing and signed by The Courier Guy, no other instructions, whether verbal or written shall be binding on The Courier Guy or any TPA.
A Shipment under these Terms shall be deemed to have been received into The Courier Guy or any TPA’s possession only upon –
the Shipment being received into The Courier Guy or the TPA’s physical possession; and
receipt acknowledging acceptance being issued by The Courier Guy or the TPA and furnished to the Customer by an expressly authorized The Courier Guy and/or TPA Personnel.
The Customer is responsible for ensuring that the person furnishing such receipt is expressly authorized to do so by The Courier Guy or the TPA.
Delivery to the Consignee, or, on a Shipment returned to the Customer (or its nominee), shall be conclusively evidenced by a signed receipt being given therefore by the Consignee or the Customer.
A POD shall be conclusive proof that the Shipment was delivered in accordance with these Terms, in good order and condition, in an intact form, without any Loss and shall further constitute final and absolute release of all undertakings, obligations and liabilities of The Courier Guy and/or any TPA.